FAQs - Loftland

Question 1: Where can I buy your products? 

Answer: Loftland is sold at thousands of stores around the country and on the most popular online retailers such as Home Depot, Lowe's, Wayfair.com, and hundreds more. 

Question 2: Where are the products manufactured?

Answer: All our products are manufactured in China through Loftland-owned, as well as third-party suppliers. Loftland employs a team of technical and quality control experts in China who work closely with all facilities to ensure the highest standards are met during product development and manufacturing.

Question 3: What is your return policy?

Answer: Please check our Return Policy. We also own a professional support team to help you solve any problems within 24 hours. If you have any assistance, please feel free to contact us.

Question 4: What warranty do you offer for your products? 

Loftland offers a Limited Warranty on their products, constrained to the original installation and owner. It varies depending on the product category. You can found more information on our Warranty Page.

Question 5: What should I do if I'm having trouble installing a product?

You have the installation templates and instructions that arrived with the product. If you're still having trouble, please send us an email at: loftlandshop@gmail.com or call us at 

1 626-487-2662 for further assistance.