If your product is damaged, defective or incorrect (including customized items) please contact our customer care email at service@modlandpro.com for further instructions.
If you return a damaged, defective or incorrect item (including customized items not made correctly) you will receive a credit or an exchange depending on your request below. Shipping & Handling will be refunded if this is one of the cases with your item(s). Damaged products or products missing parts/items must be reported within 10 days of receipt for this to apply, otherwise product and/or shipping charges may be incurred.
Refunds
We will notify you once we've received and inspected your return item (s), if completed your money will be automatically refunded to your original payment account. Please remember it will take some time for your bank or credit card company to process and post the refund. It usually takes 3-7 working days to process.
Exceptions
Certain types of items cannot be returned, like personalized products or any product which have been used, altered, damaged. Please get in touch with us at service@modlandpro.com.com if you have any questions or concerns about your specific item(s).
Address: 5030 Boardwalk Drive Suite 818, Colorado Springs Colorado 80919, United States